Professional Behavior

Faculty members are expected to conduct themselves in a professional manner. This includes communicating with colleagues, administration, and students in a professional and respectful manner. Faculty members are expected to manage classroom activities in alignment with the policies, procedures, and expectations established by the school.

Teaching the Course

Faculty are required to teach the course as it has been developed by The Art Institute of Pittsburgh Online Division (AiO). This includes the syllabus, assignments, lectures, study/discussion questions, and assessments.

Faculty are responsible for conducting each class for the 5.5 or 11 week session of the quarter.

Faculty are required to be highly visible and interacting in the classroom 5 of 7 days per online week without missing more than two days during any week and than 24 consecutive hours at a time to address student questions and provide meaningful feedback. In addition, faculty are responsible for all other professional obligations of an instructor. Other duties may include but are not limited to advising/tutoring students in response to students' questions, out-of-class preparation and grading of assignments, exams, and projects; meetings and professional development; attendance at new faculty orientation during your first quarter of teaching; and performing administrative functions such as timely reporting of grades. The Faculty Handbook, the Faculty Job Description, and the Faculty Development Plan [of The Art Institute of Pittsburgh Online Division (AiO)] include more detailed explanation of the professional obligations of faculty. Should faculty fail to adhere to the responsibilities outlined above, The Art Institute of Pittsburgh Online Division (AiO) reserves the right to replace you to ensure that students' needs are met in the online environment.

The Art Institute of Pittsburgh Online Division (AiO) will assign a mentor to all first time instructors for The Art Institute of Pittsburgh Online Division (AiO) and reserves the right to assign a mentor for additional courses, as it deems necessary.

Privacy

Faculty should not share past or present employer information that could be considered proprietary, confidential, or company specific with anyone. Information relating to any classroom or school sponsored activity should not be used for personal gain.

Available to Students

Faculty are expected to be available to students for consultation relating to course activities via phone and electronic communications. Faculty contact information is expected to be provided to students at the start of each course. Faculty are expected to respond to students requests for consultation within 24 hours.

Non-Course related Advising

Faculty do not deal with student issues that are not directly related to the students activity within a course. Faculty are encouraged to direct students to their advisors when addressing issues associated with issues outside of the classroom.

Employment

It is the intention of the institute to continue a faculty member's employment from quarter to quarter pending satisfactory job performance and course availability. In the event of an enrollment shortfall that requires a reduction in staffing, retention of faculty will be based on a combination of teaching effectiveness, professional expertise, credentials appropriate to respective curricular areas, the Institute's assessment of job performance and the length of service. The determination will be at the discretion of the Institute. It will not be based on the publication of a faculty members name as a faculty member assigned to a particular course or class schedule.

If there are not sufficient enrollments to warrant a schedule for you at the beginning of the quarter and the class is cancelled, you will receive no payment for this class. If for any reason one or more of your classes is cancelled within the first week due to low enrollments, you will receive a pro-rated portion of pay for the sessions you have taught. Such last minute cancellations are highly unusual.

Any class running with one or two students will be considered an Independent Study and faculty will receive $500.00 per student.

The Art Institute of Pittsburgh Online Division (AiO), in the event of a conflict between the Faculty Handbook and the Letter or Appointment, the appointment letter will govern. The Art Institute of Pittsburgh Online Division (AiO) reserves the right to modify employment terms should it become necessary due to changing business requirements of the institute.

Use Copyrighted The Art Institute of Pittsburgh Online Division Courses and Faculty Development and Support Materials

Faculty acknowledge and agree that (1) the course(s) and all materials relating thereto, in whatever form, that faculty are being engaged to teach under the contractual agreement are and shall remain the sole and exclusive property of The Art Institute of Pittsburgh Online Division (AiO); and (2) all models, curricula, programs, materials and systems designed or developed by faculty under the agreement in connection with the teaching of such course(s) shall be and remain the sole and exclusive property of The Art Institute of Pittsburgh Online Division (AiO). You also hereby grant to The Art Institute of Pittsburgh Online Division (AiO) an unlimited license to use any content that you create as part of teaching this course, such content to be provided in a form satisfactory to The Art Institute of Pittsburgh Online Division (AiO) that can be archived and that may be used by The Art Institute of Pittsburgh Online Division (AiO) in any future The Art Institute of Pittsburgh Online Division (AiO) courses.

Technology

Faculty are responsible for the purchase and maintenance of all hardware and software used in delivering the online course, with the exception of the learning platform software on which the course is delivered. The Art Institute of Pittsburgh Online Division (AiO) will provide technology specifications to faculty. Faculty are responsible for maintaining an Internet Service Provider (ISP) connection.

Faculty Development Planning

Faculty responsible for submitting a personal annual Faculty Development Plan, completed in conjunction with the Dean of Education or the Academic Director. The Plan lists all courses the faculty member is credentialed to teach as defined by the Institute. The Plan will outline personal strategies for remaining current and/or upgrading academic and professional credentials and plans for continued education in technology and pedagogy.

Online Faculty Position Description

A faculty member's primary responsibilities to students are imparting knowledge, developing career abilities, and instilling professional attitudes within a creative and enthusiastic learning environment. In addition, both full-time and part-time faculty have administrative and developmental responsibilities, including advising students in order to enhance their education experience. Appraisal of faculty performance is largely determined by the quality of performance in fulfilling these responsibilities. These responsibilities and performance expectations are defined in the position description and in The Art Institute of Pittsburgh Online Division (AiO) Faculty Standards.

A competent and experienced faculty is an important key to the realization of EDMC's mission. Faculty are selected for their expertise in specific fields, teaching abilities, and the necessary background to meet credentialing, licensing, and accreditation requirements. We strive to align performance assessment with position responsibilities and performance expectations.

Figure 3 relates each faculty key job elements to importance, accountability, performance expectation, and the AiO Faculty Standards.

TITLE: Online Faculty

POSITION SUMMARY:

Instruct and facilitate meaningful learning of the course competencies in the curriculum and proactively support all facets of the online learning environment. Provide career education through learner-centered instruction that will enable graduates to fulfill the evolving needs of the marketplace. Encourage a culture of learning that values mutual responsibility, life-long learning, diversity, and ethics, as well as, personal and professional development.

KEY JOB ELEMENTS:

  1. Provides competency-based education
  2. Enables student exit competencies
  3. Delivers learner-centered instruction through distance delivery mechanisms
  4. Encourages student success
  5. Manages the online class environment
  6. Contributes to a culture of learning
  7. Relates industry experience to learning

POSITION REQUIREMENTS:

ACCOUNTABILITIES:

WT Key Job Element Accountability Performance Expectation
15 Provides Competency-Based Education

Persistence Rate

Student Success

  • Facilitates learning experiences that create the opportunity for the student to achieve outcomes.
  • Integrates career-focused education into course.
10 Enables Exit Competencies

Student Achievement

Evaluation of Learning

  • Facilitates learning that fosters student achievement of identified exit competencies.
  • Establishes student performance criteria and evaluation based on exit competencies.
15 Delivers Learner-Centered Instruction

Active Learning

  • Establishes an online environment conducive to collaborative learning and active student involvement.
  • Utilizes faculty and student real-world experiences in achieving learning outcomes.
20 Encourages Student Success

Course Completion

  • Teaches and facilitates in the online classroom five of seven days each week and three days during the final week of a 5 ½ week session; Responds to student questions within 24 hours of receipt.
  • Identifies resources to direct and assist students.
  • Provides feedback on student work within 48 hours and weekly assessments and grades by Day 3 or the following week.
  • Assists students in solving problems that may impede successful course completion through advising and/or referrals.
20 Manages the Online Classroom Environment

Course Snapshots

  • Keeps accurate records.
  • Submits grades and other reports on time.
  • Enforces institute academic and attendance policies.
  • Submits academic referral forms according to approved policy and procedures.
10 Contributes to a Culture of Learning

Professional Development including Online Faculty Development Courses and Other Faculty Development Opportunities

  • Holds appropriate academic credentials.
  • Participates in the faculty development process; Continues to develop professional and technical skills; must attend two faculty development workshops per year.
10 Relates Industry Experience to Learning

Market Place

Knowledge

  • Stays current with industry trends and maintains computer hardware and software proficiencies...
  • Continues to develop technical skill.
  • Introduces industry perspectives into courses.

FIGURE 3

FACULTY KEY JOB ELEMENTS:

appearance
+ Secondary Faculty Standards

Instruction                         70%        
Professional Development            20%
Institute Service                   10%

WT Key Job Element Accountability Performance Expectation Faculty Standards
15 Provides Competency-Based Education

Persistence Rate

Student Success

Facilitates learning experiences that create the opportunity for the student to achieve outcomes

Integrates career-focused education into course

  • Investment – An instructor with investment talent takes a genuine pleasure in seeing student grow, learn, and succeed. According to them, no students should fail, and they continually search for ways to help students experience success. They take pleasure in hearing how students are doing after they graduate, or they are genuinely interested in knowing their success.
  • Arranger
10 Enables Exit Competencies

Student Achievement

Evaluation of Learning

Facilitates learning that fosters student achievement of identified exit competencies

Establishes student performance criteria and evaluation based on exit competencies

  • Adaptability – The instructor who has adaptability talent is flexible and is always adjusting to meet students' needs. The curriculum is always changing with this instructor, for making a class interesting for students is paramount. The instructor also adapts to the needs of individual students. Rules are kept as a minimum, for assessing where the student is and adapting to his/her needs takes precedence over "control" or rules.
15 Delivers Learner-Centered Instruction

Active Learning

Establishes an online environment conducive to collaborative learning and active student involvement

Utilizes faculty and student real-world experiences in achieving learning outcomes

  • Stimulator – Students with an instructor with stimulator talent will find the class to be fun and exciting. This instructor is entertaining and enthusiastic, building a positive climate which facilitates learning. This instructor can be dramatic and creative in his/her approach to the classroom. He/she strives to motivate students; class will be interesting and stimulating, rather than boring. The instructor will be upbeat and positive.
20 Encourages Student Success

Course Completion

Teaches and facilitates in the online classroom daily (five of seven days); Answers student questions by logging-on once per day

Identifies resources to direct and assist students

Communicates constructive feedback to students on a prompt basis

Assists students in solving problems that may impede successful course completion through advising and/or referrals

  • Empathy – The instructor has an immediate understanding of students' feelings. They can see and name the feelings of others even before others tell them of their emotions. They are truly able to "put themselves in another person's shoes" and to let that person know that they know how they are feeling. Others sense this person's concern for them. An instructor high in empathy is understanding and compassionate toward others.
  • Relater – Instructors with high relater talent like students, and students, in turn, like them. They are friendly and warn; others feel comfortable with them. They know that students learn better not only as member of their class, but also as people, who have needs and lives outside of the classroom. Others feel comfortable coming to them for advice or to confide in them. People with relater talent prefer to have closer relationships with those with whom they work.
  • Investment
20 Manages the Online Classroom Environment

Course Snapshots

Academic Program Director

Keeps accurate records

Submits grades and other reports on time

Enforces institute academic and attendance policies

  • Responsibility – Others know they can depend on a person with high responsibly talent. They do what they say; they keep their promises, and they follow through. They have a basic trust in the goodness and honesty of others, and others, in turn, know that they have integrity and can be trusted. They are dependable and enjoy taking on extra responsibility.

10 Contributes to a Culture of Learning

Professional Development including Online Faculty Development course and other faculty development opportunities

Holds appropriate academic credentials

Participates in the faculty development process

Continues to develop professional and technical skills

  • Input Drive – The instructor with high input drive continuously searches for more information to share with others. Wherever this person is, he/she is "on the look out" for materials and ideas and interests of students are always uppermost in this instructor's mind. This person loves to learn and models that excitement of learning to others.
  • Pride
10 Relates Industry Experience to Learning

Market Place Knowledge

Maintains computer literacy

Continues to develop technical skill

Introduces industry perspectives into courses

  • Pride – Self-confidence and competence define the instructors with high pride or ego-drive talent. They maintain mastery in their field and view themselves as professionals in their area of expertise. Reading, practicing their art, and interacting with others in the professional are ways (which) they may use to "keep current." They work hard and pride themselves in their knowledge. Never satisfied with the status quo, they are constantly searching for ways (by which) to improve themselves and their knowledge of their art.
  • Input Drive

Student Reactions To Instructions And Course Through End Of Course Surveys

Faculty Observations And Evaluation Procedures For The Online Course Snapshot

Faculty Performance Expectations

Facilitating the Course

  1. At the beginning of the course the facilitator is expected to respond to each student's biography, and communicate frequently to get to know and get the students engaged in with the class.
  2. The day before each week begins the facilitator is expected to post announcements, summarize the key discussion points for that week, and encourage students to move to the next week's Discussion Area. Ensure that the following week is ready.
  3. On Day One or Day Two of the week, check the Faculty Development and Resource Area for the latest announcements. The Faculty Development and Resource Area is the primary place for announcements and discussion among the faculty. You are encouraged to start a discussion or join in any discussion that interests you. The Faculty Development and Resource area provides a "meeting place" for professional support and problem solving. It is especially useful for new Facilitators, who are encouraged to ask questions of more experienced Facilitators.
  4. Facilitate learning through discussion by maintaining high visibility in the classroom. Check in at least once every twenty four hours and communicate frequently by responding to questions, commenting or questioning to elicit further thought, clarifying points, summarizing key issues, and providing feedback. Facilitate discussion and collaborative learning by encouraging students to discuss points with each other. Your focus should be to encourage students to take responsibility for their own learning through providing resources and guidance, along with appropriate questions and suggestions.
  5. In our fast paced online environment it is paramount that we assess and give weekly feedback on student performance.
  6. Submit final grades on time and as specified.

Supporting the Student Success – Tutorial Services

SMARTHINKING
SMARTHINKING FAQ's
Q Who is SMARTHINKING?
A

SMARTHINKING is a Washington, DC-based organization that provides people, technology and training to help schools and institutions offer outstanding online academic support to their students. SMARTHINKING is currently working with more than 200 institutions supporting six different subject areas, including an online writing lab for all courses in all subject areas.

SMARTHINKING's management team is comprised of professionals with extensive backgrounds in education, technology and business. Bios of the SMARTHINKING team can be found online at www.smarthinking.com.

Q What is SMARTHINKING's philosophy?
A

SMARTHINKING is a student-centric service that supplements on-campus courses and academic support systems. Using the SMARTHINKING service, institutions will be able to create a true on /off-campus hybrid educational model that addresses a range of student needs and learning styles. SMARTHINKING provides academic assistance in the same manner its clients do on campus. Our tutors do not give answers or rewrite / edit papers.

Q What tutoring services will my students receive?
A

The SMARTHINKING online tutoring service is designed for students who are taking core academic courses. Online learning assistance is available from our tutors or yours in mathematics (from basic math to calculus II), economics, statistics, accounting, Chemistry, and writing for all subjects. See your campus contact for information on what services are being offered to your students.

Q Who are the SMARTHINKING tutors ("e-structors")?
A

Unlike other online tutoring companies, SMARTHINKING e-structors are SMARTHINKING employees who are recruited, hired, trained, scheduled, managed and evaluated by SMARTHINKING's staff. SMARTHINKING e-structors are recruited from a variety of sources, including graduate students, trained college peer tutors, community college faculty, and high school teachers. Only tutors with strong backgrounds in tutoring / teaching in their respective fields are hired by SMARTHINKING. Over 80% of our e-structors have a Masters degree or a PhD in their field.

Q What kind of training and support does the e-structor receive?
A

To prepare e-structors to provide high-quality instruction, SMARTHINKING has developed a training program for online, one-to-one tutoring that has emerged as the industry model.

Once an applicant passes a subject-specific test and matches SMARTHINKING's hiring criteria, s/he receives extensive training on effective teaching methods in an online environment, including student management, the SMARTHINKING technology and course-specific pedagogy.

Q How does SMARTHINKING ensure quality?
A

SMARTHINKING is committed to ongoing quality assurance and effective educational pedagogy. This is reflected in SMARTHINKING's extensive training program for e-structors and dedication to ongoing professional development. All interactions between students and e-structors are saved, which allows SMARTHINKING to provide the tutor with additional feedback and professional development.

Q How do my students access SMARTHINKING?
A

Students log in to the SMARTHINKING web site (www.smarthinking.com) or a designated place on your school's Web site and use the institution's log in name and password (to be provided by SMARTHINKING) to set up their own accounts. The student can then immediately drop into a real-time, subject-specific tutoring "whiteboard" with a SMARTHINKING e-structor (tutor); submit a writing assignment to the online writing lab for review; pre-schedule time with an e-structor; or help themselves to a host of independent study resources.

Q What are the technology requirements for my students?
A

All a student needs to get help from a SMARTHINKING e-structor is access to the Internet. SMARTHINKING has expressly designed its technology to accommodate a range of technological expertise, hardware and Internet connections. For the service to work properly, SMARTHINKING recommends the following minimum system requirements:

  • Processor: Pentium 100 processor (or Mac equivalent)
  • Browser: Netscape 3.01, Communicator 4.0, or Internet Explorer 4.0
  • Connection: 56K modem recommended (28.8 K modem acceptable)

Mac users with a Netscape browser will experience difficulties. Internet Explorer for Mac is recommended. SMARTHINKING provides technical assistance to users through both a toll-free number (1-888-430-7429) and e-mail (info@smarthinking.com).

Q How does the Online Writing Lab work?
A

SMARTHINKING views writing as an act of communication between a writer and reader. A helpful way to enhance the writing of individuals at any level is to share it with others during the composing and drafting process. The SMARTHINKING Online Writing Lab provides asynchronous assistance with all types of academic writing, including help from technical writing, creative writing, and "English as a Second Language" specialists. Papers are critiqued and returned to a student's inbox on their homepage at SMARTHINKING usually within 24 hours. The SMARTHINKING Online Writing Lab e-structor is a supportive and critical reader poised to help students develop their writing, but will not give answers or rewrite papers. Tutor feedback will focus on larger issues (for example, thesis statements and overall organization). Surface-level features including grammar will be addressed as second order concerns. A tutor's written response to an essay is designed to improve the immediate draft but, above all, to improve a student's broader skills as a writer.

Q What are the administration's responsibilities?
A

SMARTHINKING asks partner schools to provide a single point of contact within the school, encourage the students to use the service, and help to gain faculty support.

Q What are the responsibilities of the faculty?
A

SMARTHINKING assists faculty by providing additional assistance to their students. The SMARTHINKING service is designed to ease the faculty's work, not add to it. Faculty are asked to help make students aware that the service is available to them. Students will receive usernames and passwords, instructions for use, customer service and technical support from SMARTHINKING.

Q How do I let my students know that our institution is using SMARTHINKING?
A

SMARTHINKING will coordinate with the campus contact to develop the best method(s) of making students aware of the service. SMARTHINKING will provide password cards with the campus login name and password for the students, student flyers, and posters to put up around campus. In addition, SMARTHINKING representatives can make campus visits to orient the faculty and students to the service.

Q What if my students have problems with the service?
A

SMARTHINKING provides a toll-free number (1-888-438-7429) and e-mail customer service and technical support to your students. Students can access a customer service representative from noon to 9pm EST or can send e-mail to a representative at support@smarthinking.com. In addition, the SMARTHINKING Web site hosts an interactive demonstration of the service so students can learn how it works. There is also a menu of Frequently Asked Questions available online.

Q How does SMARTHINKING handle privacy issues?
A

SMARTHINKING takes all reasonable steps to ensure the privacy of students using our service. We realize that our partner schools are bound by FERPA and SMARTHINKING posts a complete privacy policy on our site. SMARTHINKING does not disclose any information to outside vendors. SMARTHINING does provide administrative access to one main contact on a campus to view student usage as well as aggregate and trend data of SMARTHINKING' s services at their campus.

Q What is SMARTHINKING's Policy on Advertising?
A

There is no advertising on the educational areas of the SMARTHINKING site. SMARTHINKING has a number of content partners whose sites may contain advertising.

Q A number of companies have tried to tell me that their platform can support tutoring. What's the difference?
A

Indeed a number of commercial platforms can enable real-time, person-to-person interaction over the Internet. However, only SMARTHINKING's platform makes these interactions accessible to students at a later date. SMARTHINKING e-structors provide personal attention through one-on-one interactions with students, instead of using a chat room environment, and only SMARTHINKING qualified tutors are trained, hired as our employees, and available around the clock.


How to Implement SMARTHINKING

SMARTHINKING's goal is to facilitate student learning by offering individuals another opportunity for academic support – specifically, in an on-line environment. In working with over 230 client schools and institutions, we've learned three important lessons about student usage:

Successful Strategies

Consider these additional suggestions from our client schools about how to help your student make the most of our service:

Supporting At-Risk Students via Academic Referral Forms

The Student Academic Referral form should be submitted for those students whose performance indicates the inability to successfully complete an AiO course. The advice and support made possible as a result of this notification is intended to increase student success.

Communication with the Online Academic Program Director

The instructor is expected to attend calls as requested by the OAPD

The instructor is expected communicate with the OAPD about any challenges, concerns, or issues not covered in the policies and procedures and expectations associated with the classroom and immediately if they are not able to attend class or perform their duties as expected at any time.

Policies and Procedures

All faculty are expected to be familiar with all policies and procedures, and the reporting chain related to the school in which the instructor will be working.

All faculty are expected to keeps accurate records; submit grades and other reports on time; enforce institute academic and participation policies.

Using the Facilitator Guides

The purpose of Facilitator Guides is to provide you, the Facilitator, with the rationale for some assignments in the course and some suggestions for how to guide students toward the best outcome in completing the assignments and course. The AiOnline Curriculum Development Team is interested in providing the best support to you in facilitating courses. The facilitator Guides are located in each course in the Doc Sharing area.

Contact Information

Academic Program Directors and Registrar's Office
Voni Lee Daugherty-Whittier Graphic Design vwhittier@aii.edu
Jan Jacobson Interior Design jjacobson@aii.edu
Sharon McGuire Interactive Media Design
Web Design
Media Arts
Animation
smcguire@aii.edu
Cynthia Orrico Advertising
Culinary
Fashion Retail Management
corrico@aii.edu
Linda Wojnar General Education lwojnar@aii.edu
Registrar's Office aionline@aii.edu